Returns & Exchanges

At VANTAC, we are committed to delivering premium-quality tactical gear. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To qualify for a return, your item must:

• Be returned within 7 days of the delivery date.

• Be unused, unwashed, and in its original condition.

• Include all original tags, packaging, and accessories.

• Be accompanied by a valid proof of purchase or order number.

Products that show signs of wear, damage caused by misuse, or missing components may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift Cards

• Customized or personalized products

• Clearance or final sale items

• Products damaged due to improper use
  
  

Exchanges

If you received a damaged, defective, or incorrect item, we'll gladly replace it subject to stock availability.

To request an exchange, please contact our customer support team within 48 hours of receiving your order and include clear photos of the product and packaging.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was delivered.

• The product arrived damaged or defective.

• The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Request a Return

1. Contact our support team with your order number.

2. Mention the reason for your return or exchange.

3. Attach photos if the item is damaged or incorrect.

4. Wait for return authorization and shipping instructions before sending the product.
   
   

Need Assistance?

If you have any questions regarding returns or exchanges, our customer support team is happy to assist you.

Email: support@vantac.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM