Shipping Policy

At VANTAC, we are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below before placing your order.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• Domestic Orders: 3–7 Business Days

• International Orders: 7–15 Business Days (where available)

Delivery times are estimates and may vary depending on your location, courier partner, customs clearance, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, VANTAC may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link.

You can track your shipment anytime using the tracking information provided.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

VANTAC is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed after the final attempt, the package may be returned to us.

Additional shipping charges may apply for re-delivery requests.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions

• Customs inspections

• Public holidays

• Natural disasters

• Courier operational delays

If your package appears to be significantly delayed or lost, please contact our support team, and we will assist you in resolving the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product so we can investigate and provide an appropriate resolution.

Need Assistance?

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@vantac.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM